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About this siteFor six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul Tuesday, August 06, 2002Apple support: Not so supportiveSpeaking of my iBook (see the blurb below), it will reach the first anniversary of its purchase soon, and given the recent problem I had with the screen, I thought it would be a good idea to buy the AppleCare warranty, which will extend support for two more years at a cost of $250. So naturally, I browse over to the Apple Store online, since I purchased the machine online, and look up AppleCare which, sure enough, you can purchase online. Except for one thing: When you order it this way, Apple actually sends you a box in the mail, which will take 5 to 7 days, after which time you look at a number on a slip of paper inside the otherwise empty box, enter it into a box in a Web form, and then extend your warranty. OK, that's retarded. So I drive up to the Apple Store in Cambridge, where I find out, much to my chagrin, that I can't purchase the AppleCare warranty extension there either, even though they actually stock the almost empty boxes (with a specific one for the iBook, no less). Instead, I'm told I have to call Apple. On the telephone. Seriously. After asking the woman, "You realize how ridiculous this is, right?" I ask her for the phone number, to which she says, "1-800-APL-CARE." "No," I explained, "the NUMBER." And I dial Apple right there from the register in the Apple Store. It took two minutes, total, to extend the warranty. Over the phone. From within the Apple Store. Sometimes I really wonder. [ Posted at 8:16 PM | Permalink ]
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