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For six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul

Monday, September 08, 2003

Apple just average when it comes to customer respect
I'd say it's quite a bit lower, but the Customer Respect Group gives Apple just an average grade when it comes to customer respect. The report looks at 25 different attributes that combine to create the entire online customer experience, including Privacy (respects customer privacy), Principles (values and respects customer data), Attitude (customer-focus of site), Transparency (open and honest policies), Simplicity (ease of navigation), and Responsiveness (quick and thorough responses to inquiries). Tech companies that came out well ahead of Apple include HP, IBM, Dell, Microsoft and Sun.

[ Posted at 12:26 PM | Permalink ]