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For six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul

Wednesday, November 26, 2003

Apple Store woes
In yet another indication that Apple doesn't perform so well when it ventures outside of its tight-knit insular community, over one-third of all visitors to the company's online store have "experienced problems ... with 9 percent saying their experience was so bad they'll never use it again," according to a MacWorld poll. One reader says the experience was "ghastly", and for another the store was "utterly useless". I'm guessing those guys weren't Mac users, but the serious issue here, of course, is that a lost customer is typically lost forever. The folks that already think Apple can do no wrong won't be of much help with any perception that Apple can't meet shipment dates or perform any of the other basic online store tasks that people expect.

[ Posted at 11:58 AM | Permalink ]