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About this siteFor six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul Tuesday, July 06, 2004Customers from hell face retail retributionSeattle Times: "So much for the customer always being right. Some retailers have decided the customer can be very, very wrong — as in unprofitable. And some, including Best Buy, are discriminating between profitable customers and shoppers they lose money on. Like a customer who ties up an employee but never buys anything or who buys only during big sales. Or one who files for a rebate, then returns the item ... Anderson said Best Buy was tightening its rebate policies in the case of customers who abuse the privilege, but he declined to say what else the retailer was doing to discourage its most costly customers."This is a long time coming. I recall from my days in banking that the customers was generally not right and could often be beligerant about it. Maybe it's a small thing, but I suspect people's horrible driving habits and sullen ability to snip others via email is related. Could this be a societal problem? [ Posted at 8:44 AM | Permalink ]
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