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For six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul

Friday, August 20, 2004

Apple trims complimentary iPod telephone support

Think Secret: "With the rollout of the fourth-generation iPod, Apple has changed its standard offer of 90 days of complimentary telephone support, now instead providing phone support for a single incident. According to Apple's iPod FAQ page, buyers of fourth-generation 'click wheel' iPods, as well as iPod minis sold on or after July 24, receive a single incident of complimentary telephone support. Customers [must] use their single incident within the first 90 days. Previously, Apple had offered 90 days of unlimited telephone support, with no cap on the number of incidents ... The change to the complimentary phone support comes as Apple has pushed its $59 AppleCare Protection Plan for the iPod, which extends the phone coverage, as well as hardware service, to a full two years."

Apple half full response: The new iPods are so well made, they don't need support!

Apple half empty response: Apple is so desperate to pinch pennies where it can that it will screw over new customers of its best-selling products!

[ Posted at 1:02 PM | Permalink ]