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Wednesday, October 03, 2007

8 Reasons Windows Users Don't Switch

Steven Leigh at AppleMatters makes up a nice, logical list that should be at the forefront of the mind of anyone concerned about whether Apple will continue gaining market share at Microsoft's expense. My feeling, frankly, is that the Mac has to plateau at some point, unless some of these issues are addressed:
Experienced Mac users may not have the perspective that it takes to see what makes Windows users stay with Microsoft, and let’s face it, some Mac users (not you or me, of course) are just downright zealots.

4. Price
The perception by Windows users is that Macs are more expensive than Windows PCs. This may have been true in the past, but the new Macs are very comparably priced to similarly equipped PCs. Unfortunately, the perception remains.
Well. Actually, the truth remains: Macs are more expensive than PCs, they still are. Yes, Macs are often comparably priced to similar PCs. The problem is that PCs come in many, many more price points, and unlike with Apple, PC users are used to choosing exactly what they want and getting it. This is a key differentiator that Mac fans often overlook. If you want to spend $1500-2000 on a PC, the iMac is competitive. But if you want to spend $500, there's a decent PC out there for you. The same is not true on the Mac side. It just isn't.
5. Lies
Let’s face it: Apple tends to bend the truth once in a while, especially about Microsoft and Windows.
Yep. This one and number 6, Windows Bashing, are essentially the same thing.
I remember watching the 20 or 30 minute Vista-bashing session at the WWDC conference and wondering why Steve Jobs is so insecure that he has to berate the opposition. Can you imagine shopping for a car and having the salesman only talk about what’s wrong with the competition’s cars?
Brilliantly put.
8. Mac Users
Okay, I’m not talking about you or me here, but there are some Mac users out there who have just a little too much love for Apple. When they are shouting (or typing in all caps) about how much better Macs are, they’re not convincing anyone to switch, they are scaring them away.
This is, quite possibly, the biggest problem facing the Mac community. You may not realize how serious this is. But consider this:

Mac fanatics are like Detroit car lobbyists. They've spent decades doing nothing but propping up the Mothership, all for what they think is a good cause, but all they've really done is harmed the thing they love so much. People understand quality, and that's why so many are swayed by Apple's products. People also understand bullying, and that's why so many ignore Apple's products.

The good news? We're already at the point with the iPod family that the vast majority of users are not Apple sycophants but rather normal consumers. And they're not concerned with the same issues that plague the fanatics. On the Mac, it's finally getting there too: As Apple gains market share each quarter, the percentage of crazies goes down just a bit. Pretty soon, they're the minority. They're still a loud minority. But they're a minority.

Don't let the crazy people ruin the Mac, or the iPod, or the iPhone, and shout down the people who are honest enough to point out problems where they exist. That's just silly, and while Apple's fanatics might have been desirable or even necessary during the rebuilding years, now they're just dead weight. Good riddance, I say.

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[ Posted at 10:03 PM | Permalink ]

 


Monday, September 24, 2007

The iPhone is not a UMPC, sorry

The Apple Blog engages in a bit of wishful thinking:

Microsoft had their chance at defining a market. They pushed for the creation of the Ultramobile PCs (“UMPCs”). The Windows-based mini-tablets have not found their market. However, the Apple iPhone (and now the iPod touch) is actually the UMPC done right.
Um. Not quite. The iPhone isn't big enough to be a UMPC, and doesn't include USB ports so you can use a mouse and keyboard. It doesn't work with Mac OS X software and indeed can't be extended in any way. Heck, the iPhone doesn't even support Cut and Paste. Think about that for a second.

What the iPhone really is, is a new computing platform. It sits at the Windows Mobile level, not the UMPC level. It's a smart phone for consumers, or an entertainment device. But it is most definitely not a UMPC, sorry.

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[ Posted at 11:39 AM | Permalink ]

 


Saturday, September 22, 2007

The Tao of Steve

Elizabeth Spiers looks into the psychology behind the Apple fanatic's fixation with the company and its leader:
I blame Steve Jobs [for] seduced me into buying his sleek machines, even if their delicate organs seem to fail with alarming regularity, like the beautiful consumptive heroines in Victorian novels.

Steve--we'll call him Steve because he seems like a first-name-basis kind of guy--is the human incarnation of the average Apple product: He's good-looking, he overpromises, and he's notoriously temperamental. He evokes the feel-good indie populism synonymous with the company's brand and manages to retain a solid reputation as a creative person while managing a $118 billion business.

The image is, of course, a facade. The dollar-a-year salaryman has been rewarded with at least one corporate jet.

We forgive Steve in a way that we won't [Bill] Gates. We do this because outward appearances are important to us, and the products are a reflection of how we think of ourselves. Apple products are stylish and innovative. (We're stylish and innovative!) We love Steve for the same reason. He's creative and he seems appealingly antiestablishment. (We're creative and antiestablishment!)
I think this hits it on the head. What's interesting, of course, is that the bad parts of Mr. Jobs' personality--his prickly defensiveness whenever one suggests that an Apple product is lacking in some way, for example--seem to ooze down to the fanatics as well, as if by osmosis. You can see it in their vitriolic emails and their rabid and sometimes illogical defenses of the company in online forums. As the saying goes, they are a minority, but they are a very loud minority.

Anyway. Though I like Apple's products quite a bit in general, one of my regular criticisms is that Steve--er, ah Apple--always choose style over functionality. You can go too far in the other direction, of course (HP anyone?) but I think there needs to be a middle ground. One example: Many MacBook/MacBook Pro users would really appreciate and frequently use a multi-format card reader built right into their machines. But Jobs will have none of that: Such a port would be an ugly gaping hole in the side of these sculpted masterpieces, and there's already two USB ports, so if you need such a thing, you can just figure it out yourself. But I would point to the Lenovo ThinkPad line--specifically the T61 I'm currently using--as the current apex of this compromise between style and substance. The T61 has a wonderful built-in media card (or not, your choice) and yet manages to be quite stylish. In fact, most people would agree that the ThinkPads are the most elegant notebooks around. Because they are.

Maybe I'm just a tad too practical to completely embrace the Apple Way--or the "Tao of Steve," as Spiers accurately calls this intriguing lifestyle choice. I would absolutely choose functionality over style any time--my Motorola Q beats the iPhone hands down on this point--but do appreciate elegant form factors. Is there a middle ground in the PC or electronics industries? Lenovo? Sony? I'm honestly not sure. But I suppose if there were, few people would be fanatical about it. Curious.

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[ Posted at 10:10 AM | Permalink ]

 


Wednesday, July 25, 2007

Statistics, Mac OS and Windows

CNET covers the NetApplications silliness I was looking at the other day:
Vista share is up to about 4.5 percent of Web users from virtually nothing in February, while Mac OS share has slipped from 6.38 percent in February to 6 percent in June, with the implication that Vista is eating into Mac OS sales.

This seems in stark contrast to what others are saying. Both the NPD Group and IDC have recently reported that Apple's Mac shipments have outpaced the overall market in the first half of the year.

Vince Vizzaccaro, executive vice president of marketing for Net Applications, said his company's network of 400,000 Web sites mostly includes small and medium-size businesses, but also a few consumer-oriented powerhouses like Best Buy. Net Applications makes software called Hitslink that lets those sites track what types of computer users are coming to their sites, and reports the aggregate data amassed by all of its clients.

Vizzaccaro thinks his company's data is more immediate than market share data, in that in can show trends more quickly than shipment data.
Still no discussion about whether NetApplication's surveyed computers are in the US or not.

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[ Posted at 4:35 PM | Permalink ]

 


Tuesday, July 24, 2007

Vista use grows as Mac OS X stays flat?

Computerworld is all over the map on this one:
Microsoft's OS should pass Apple's next month
Huh? Vista surpassed Mac OS X about five months ago from what I can tell. PC makers sold almost 60 million PCs in the second quarter alone. Let's assume that 80 percent of them come with Vista. That means that almost 50 million Vista users came on board in just that quarter. That's more than double the actual number of Mac OS X users.
Windows Vista's share of online users has increased every month this year, while rival Mac OS X -- to which Vista has often been compared -- has shown little, if any, growth, a metrics company reports.
I'm not a big fan of using Web metrics to establish usage share, but whatever. I don't think that anyone would claim that:

1) Vista hasn't already surpassed OS X usage.

2) Mac OS X usage is not growing.

These two points of fact sort of render the Web metrics argument to be as useless as I always believed, no?
According to Net Applications, in June Windows Vista accounted for 4.52% of all systems that browsed the Web, up from January's 0.18%. Vista has grown its usage share each month since its release to consumers Jan. 30, hitting 0.93% in February, 2.04% in March, 3.02% in April and 3.74% in May. Apple Inc.'s Mac OS X, meanwhile, accounted for 6.22% in January and hit its high point of 6.46% in May, but it slipped back to 6% in June.

If Vista's uptake trend continues, it should pass Mac OS X in Web usage share by the end of August.
Or by the end of last February, when the real usage shift actually happened.
According to Net Applications' data, the computer maker is not making new Mac converts ... Net Applications' 6% share for Mac OS X jibes with recent IDC sales estimates, which put Apple's portion at 5.6% of all personal computer sales in the U.S.
So are the Net Applications numbers only from the US? Because even with 30 percent YOY growth in CYQ2 2007, the Mac has about 2.88 percent market share worldwide. This article doesn't introduce the term "U.S." until the discussion about Mac market share.

In short, this story is an absolute mess and cannot be trusted. Here's my summary, which runs contrary to just about everything you'll read in this waste of time:

1) Real world Vista usage surpassed Mac OS X usage sometime in February 2007, March at the latest.

2) Real world Mac OS X usage is continuing to grow, as evidenced by Apple's quarterly market share gains worldwide and in the US. (And you silly Mac fanatics thought that my focus on market share was malevolent.)

3) Web analytics cannot accurately measure OS usage, sorry. It's unclear whether these guys can do anything except give rough numbers for Web browsers. And even that's inaccurate given all the browser ID spoofing.

4) You can't mix market data even though I see it happen all the time. If Net Applications is measuring some subset of the Web world, either within the US or not, you cannot draw conclusions about a particular OS's market share in the US. Obviously.

Thanks Paolo.

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[ Posted at 8:38 AM | Permalink ]

 


Saturday, July 21, 2007

A look at PC market share for the US in Q2 2007

A reader was kind enough to point me towards an Apple Investor Relations Web site that contains quarterly information about Apple's regional sales so, what the heck, let's look at Apple's US market share this quarter and going forward. For Apple, the recently concluded quarter is Q3 2007, and hopefully they will provide this detailed information on July 25 alongside their earnings announcement for the quarter.

So let's look at that IDC and Gartner data again, this time with a focus on the US:

IDC reports that PC shipments totaled 17 million units in calendar Q2 2007, up 7.2 percent year over year.

Gartner reports that PC shipments totaled 15.7 million units in the quarter, up 5.9 percent year over year. This growth was higher than expected: The firm had predicted growth of 3.2 percent.

Averaging these figures, we arrive at 16.35 million PCs sold in the US. This is the figure I'll use for calculating Apple's US market share for the quarter. However, IDC estimates that Apple sold 960,000 PCs in the US in the quarter, giving it 5.87 percent of the US market. (Gartner does not provide an estimate for Apple, or at least does not place it in the top five.) This figure makes sense: The Mac's US market share has typically over twice that of its worldwide share.

A few notes.

All of these figures are preliminary. Apple, for example, will release their actual sales figures next week, which should replace any analyst estimates.

This is a summary, not an "analysis." This information is all available elsewhere, I'm just collating it.

Once you start looking at the US specifically, one might argue that other important markets, like Europe, Japan, and Asia should be monitored as well. I'm guessing no one is actually wondering about that.

There's a feeling in part of the Mac community that I'm presenting market share data to make Apple look bad, and that by focusing solely on market share, I'm ignoring other more relevant information about Apple's relative success in the market place. The first argument is untrue: I simply like hard, cold facts, and market share, unlike "mind share" or "usage share" (at least in the PC market) can accurately be measured. Regarding the second point, this has come up far too often, as I've addressed it repeatedly over the years. Again, market share is not the complete story. And yes, Apple is very successful, even in the PC space, and with its isolationist strategy: It has created a desirable niche brand that attracts millions of users, has thousands of developers, garners an amazing amount of press and public awareness, and brings a heaping serving of technical quality and design to the table. There is nothing wrong with Apple today, for sure. But then, that was never the point of this. You'd think that the highly technical people who love the Mac would appreciate numbers. But when it comes to the Mac, or Apple more generally, people tend toward the emotional side a bit too often. OK, I guess that was a bit of analysis. I'm looking at you, Gustav. (Inside joke. There's no one named Gustav.)

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Friday, July 20, 2007

A look at worldwide market share for the PC market in Q2 2007

Both IDC and Gartner have provided their figures for PC market share during the second quarter of 2007. As always, I will use these numbers to later determine Apple's worldwide share of the PC market. (Apple releases its figures next week.)

IDC says that PC makers shipped 58.8 million PCs in the second quarter of 2007, up 12.5 percent year-over-year. Gartner says the figure is 61.1 million, up 11.7 percent.

Averaging these figures, we arrive at 59.95 million PCs sold. This is the figure I'll use for calculating Apple's worldwide market share for the quarter.

Apple does not break its numbers down by market (Update: actually, they do. See this post for details), but many are pointing out that Apple has rebounded in the US and is now in the top five in that market. (Apple doesn't factor into the charts for worldwide sales, which includes many low-price markets that Apple either doesn't sell in or doesn't sell well in.) According to IDC, Apple is the number 4 PC maker in the US, behind Dell, HP, and Gateway, with 5.6 percent of the market. (Apple-friendly publications have reported this event as "Apple poised to become number three PC maker in the US" as the company was barely outsold by Gateway in the quarter. I suppose it's inconceivable that Gateway might also experience a sales surge, but whatever.) Because Apple does not provide US-only numbers, this is unreliable and thus less interesting to me.

In the worldwide market, the big news is Acer and Lenovo, not Apple. Acer saw shipments increase a whopping 55.4 percent year over year, according to IDC, while the ThinkPad maker experienced a 22.3 increase. Lenovo was the number three PC maker in the quarter, while Acer was number four.

At the top of the heap, HP continues to extend its lead over ailing Dell. HP's unit sales were up 36.6 percent to11.1 million units, according to IDC, for 18.2 percent of the market. Number two Dell fell 5.5 percent YOY to 9.2 million units, for 15 percent of the market.

Incidentally, overall PC sales grew much faster than expected worldwide, according to both IDC and Gartner. IDC had expected 11.7 percent growth, but reported actual growth of 12.5 percent. Gartner expected 10.6 percent growth but reported growth of 11.7 percent.

Update: This is a blog post and a summary of IDC and Gartner data, not an "analysis." I like market share, and understand that there are other ways of measuring product health and "success." But whether it's the Xbox 360, Firefox, Windows, or, yes, the Mac, I'm just interested in this sort of stuff. It's not an attempt to paint the Mac in a bad light. If you're seeing it that way, relax. That's not the point at all. I'd love to see Apple snag a larger share of the market, whether it's US, the entire world, or whatever.

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[ Posted at 2:05 PM | Permalink ]

 


Thursday, June 28, 2007

Vista isn’t Me2, it’s Win95 + 12 years

If I had a Windows blog, I would have highlighted this there, but I don't. Regardless, this Ed Bott missive is right-on and a good read, especially if you're one of those guys that desperately wants to believe that Vista is a failure:
In certain circles, it’s become fashionable of late to refer to Windows Vista as Windows Me2. It’s the second-worst insult you can hurl at a Microsoft program (the worst is to compare it to Microsoft Bob, neatly summarized as “7th place in PC World Magazine’s list of the 25 worst products of all time and [named] worst product of the decade by CNET.com” in 2005.).

Windows Vista is no Bob, as Steve Ballmer has said publicly, on the record. But if you believe the comparison, Vista is heading down a path roughly the same as Windows Millennium Edition (aka Windows Me).

So does Windows Vista deserve the Me2 label? After a careful look back at my Windows history books, I see Vista heading down a different path. In fact, I’m struck by how similar Vista’s path so far has been to the one that Windows 95 traveled.

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[ Posted at 2:21 PM | Permalink ]

 


Tuesday, June 12, 2007

Who in Their Right Mind Would Run Safari on Windows?

I hate agreeing with Leander Kahney given the whole slander thing, but the man makes a good point here:
There's only one problem -- Safari sucks. A lot of Mac users won't run the browser (I'm one of them), so why would anyone run it on Windows?

On my Mac, Safari is buggy and unreliable. It's always crashing, and it doesn't offer basic features like remembering all the tabs you have open after you quit (or more likely, after it crashes). Until now, it didn't even warn you before closing multiple tabs, although the new version of Safari fixes this.
And it's worse on Windows. There are a number of issues.

1. Firefox rules. There's a huge ecosystem of add-ons available, and it just works the way you want it to, no matter what that might be.

2. Safari is buggy. It does crash constantly on Windows, at least so far.

2. Safari is not customizable. Unlike Firefox, you can't meld Safari to your own style.

3. Safari is not compatible. I rely on Google's Web-based tools, especially Gmail, Blogger, and Picasa Web Albums, and while I get a first-class experience in Firefox, these services treat Safari like Netscape 4.0 and turn off all the cool new features. Unacceptable.

I could go on, but you get the point. When using a browser limits what you can do online, you don't use it. Simple. Hopefully, Apple will address these issues and I can reassess the situation. But right now, Safari is a non-starter.

Related: Apple Safari 3 Beta Overview and Screenshot Gallery

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[ Posted at 1:49 PM | Permalink ]

 


Saturday, June 09, 2007

Apple Wants ... You! A WWDC 2007 Preview for Windows Developers

Me, in SuperSite for Windows:
At its upcoming World Wide Developers Conference (WWDC), Apple is expected to finally divulge the full feature set for Mac OS X 10.5 "Leopard." But Apple has an additional and unexpected surprise for this year's show. For the first time ever, Apple is specifically targeting Windows developers who are interested in moving their applications to the Mac.

There is a growing feeling that Apple's strategy is paying off. The company has millions of eager customers, and it seems like many Mac users, like iPod customers, have little compunction about upgrading to the latest and greatest hardware every time Apple ships an upgrade. I'm a numbers guy, but I can't help but shake the feeling that Apple is on to something. And while I like to see hard cold facts, my conversation with Apple revealed a subtle change that I think is quite important and does, in fact, point to an increasing presence on Apple's part in the wider PC market.

Here's what I found out.
Come on, the graphic's classic, admit it. :)

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[ Posted at 11:09 AM | Permalink ]

 


Wednesday, June 06, 2007

Switch to the Mac? Just switch to the Web

Charles forwarded me this interesting post, which is really more about virtualization than it is about switching:
Now I'm back on the Mac.

The most wonderful thing about the Mac in 2007 is that it has what Bill Joy refers to as the "it works" feature.

The second most wonderful thing about the Mac in 2007 is that it is all three of the major operating systems in one: you get the Mac user interface and applications; you get Unix underneath the covers...

...And by running Parallels or VMWare Fusion you also get Windows XP.

Virtualization is the biggest thing to hit the operating system world since protected memory.
You know, I'm not so sure.

Desktop-based virtualization (on the Mac or Linux) is only a big deal because 99 percent of the software out there runs on Windows. There is virtually (ahem) no one on Windows wishing they could run any Mac apps, even though some are quite good. I think a bigger trend, actually, is the "Webification" of applications like email and, eventually, even productivity applications. This will make next-gen OSes less important than their predecessors (as discussed in this otherwise lame New York Times article, which presents absolutely zero new information). I think we are coming to an age of equalization between platforms, but it will be because of the Web, not virtualization, and not any other desktop technology.

That said, obviously, if you have a need for this, virtualization is huge if it performs well. It never has performed well enough for me, not even Parallels, which is the best desktop-based virtualization platform I've tried (and I've tried them all).

Thanks Charles.

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Monday, June 04, 2007

How HP Reclaimed Its PC Lead Over Dell

Wall Street Journal (paid subscription required):
Hewlett-Packard Co. is riding high today as the world's undisputed leader of personal-computer sales, but that's not how Todd Bradley found things when he joined the company in 2005.

Dell Inc. was the top PC maker that year, when H-P Chief Executive Mark Hurd hired Mr. Bradley to run the company's PC business. H-P's PC operations were barely profitable, morale was foundering and some investors were suggesting H-P get out of PCs altogether.

H-P owes that remarkable turnabout to something Mr. Bradley concluded within weeks of arriving at the Palo Alto, Calif., company: H-P was fighting on the wrong battlefield. H-P was concentrating its resources to fight Dell where Dell was strong, in direct sales over the Internet and phone. Instead, he decided, H-P should focus on its strength, retail stores, where Dell had no presence at all. H-P was neglecting that advantage, Mr. Bradley found as he visited retailers and H-P factories, hearing complaints about late or incomplete deliveries. He worked hard to fix the logistical snafus and build better relations with the retailers, helping H-P surpass Dell in world sales late last year for the first time since 2003.
This is a rather astonishing turnaround. It will be interesting to see whether Dell's recent and ongoing foray into retail stores will help change the dynamic, but I, like many others, wrote off HP during the Carly "trainwreck" Fiorina years.

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Thursday, May 24, 2007

The top 10 dead (or dying) computer skills

What's sad about this is that Borland's Delphi--arguably the greatest object oriented programming environment ever--isn't on the list, no doubt because it was never popular enough to even warrant later becoming a diminished skill. Ah well. Anyway, it's a neat list in that everyone who looks at it will have their own take on what should or should not have been included:
1. Cobol
2. Nonrelational DBMS
3. Non-IP networks
4. cc:Mail
5. ColdFusion
6. C programming
7. PowerBuilder
8. Certified NetWare Engineers
9. PC network administrators
10. OS/2

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[ Posted at 11:01 AM | Permalink ]

 

Steam signes up more than 13 million users

Yikes. BBC News reports:
Steam, an online distribution platform for videogame content, has signed up more than 13 million users, the system's owners Valve has said.

More than 150 PC games can be downloaded via Steam and the system has also been used to automate more than 2,500 updates to existing games.

Gabe Newell, president and co-founder of Valve, said: "In Steam's case, we have millions of customers who are gamers and dozens of customers who are developers and publishers.

"In the past year, we've added over 100 new titles from third parties, grown to over 13 million active accounts."

Steam was developed as a way to auto-update Valve's multiplayer games but now has evolved into a platform used by many leading publishers and developers.
That's insane. And it's another example of how the PC quietly outstrips anything that's possible on a console, despite getting almost no press.

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[ Posted at 10:46 AM | Permalink ]

 

Dell Launches Linux PCs, Inks Deal with Wal-Mart

Me in WinInfo:
Today, Dell will launch three Linux-based consumer-oriented PCs in the US market only, fulfilling its promise to offer the open source solution on a limited basis by the end of May. The PCs include both notebook and desktop models and run the Ubuntu 7.04 distribution of Linux. Additionally, Dell announced that retailing giant Wal-Mart will begin selling its Windows-based PCs, the first time the company's products would be made widely available through a mass market retailer.
Maybe I should have waited a few days on that Dell PC, just to see what the Linux preinstall looks like. Ah well.

On a related note, FedEx actually delivered that recently ordered Dell PC to my house yesterday. This is a rather astonishing turnaround time, given that I ordered the PC on Tuesday: It arrived less than two days later. (And I only paid for ground shipping, too.) Credit Dell for making PCs in the US. By comparison, press darling Apple makes a big point of how it "designs" its hardware in California, but everything they make (Macs, iPods, etc.) ships from the dark wilds of China. Where, I'm sure, the human rights abuses are kept to an absolute minimum.

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[ Posted at 9:42 AM | Permalink ]

 


Wednesday, May 23, 2007

Dell's New Model

Which, apparently, is the same as every other PC maker on the planet all of a sudden. Forbes reports:
Desperate to revive growth, Dell is getting ready to hit the store shelves.

It's a risky move for Dell, which pioneered the direct-sales PC business and has made the strategy its hallmark. But as the onetime PC king's business has soured, the company has been signaling that it intends to make peace with the middlemen it has long competed against.

Dell has little choice. When the company reports preliminary first-quarter results next week, the former growth machine is expected to report a 24.4% drop in net income for the quarter ending in April; sales are expected to drop to $14 billion from $14.2 million during the year-ago quarter.

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[ Posted at 2:20 PM | Permalink ]

 

Google turns the page… in a bad way

David Ulevitch at OpenDNS sheds some light on something that should, but probably won't, disturb a lot of people:
Google and Dell have teamed up to install some software on Dell computers that borders on being spyware. I say spyware because it’s hard to figure out what it is and is even harder to remove.

About a year ago Google and Dell announced a partnership to include the Google Toolbar on new Dell computers. At the same time, Google was trying to convince the Department of Justice that changing the default search engine in the (then) new IE7 was too difficult (when in reality it’s really simple). Installing the toolbar meant that users would have Google as their default search engine in IE7. It also meant that Dell and Google would share some of the revenue from the advertising clicks that resulted from these installations, much like The Mozilla Foundation does with its Firefox browser.

The computer hardware business has razor-thin margins which means making a profit is tough. So the opportunity for Dell to get a recurring revenue stream from an existing customer long after the sale of the computer is more than just enticing, it’s huge. It also means a couple other things:

1. Dell and Google have an incentive to make it very hard for users to turn this off.

2. Because users can’t get rid of it, Dell and Google can get away with putting more ads on the page and pushing user-relevant content off the page.

They’re now doing both of these things.
Worth reading. Worth debating. Worth worrying about. Yes, OpenDNS has a vested interest, of sorts, in this game. But this is bad news and yet another indication that Google's "Do No Evil" mantra is marketing horse pucky.

Thanks, Matt.

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Tuesday, May 22, 2007

Five crucial things the Linux community doesn’t understand about the average computer user

Adrian Kingsley-Hughes of ZD Blogs raises some interesting points:
On the whole, most people would rather spend the money on Windows (or Mac) than take the time to experiment with Linux.

Why?

I’ve come to the conclusion that there are five crucial things the Linux community doesn’t understand about the average computer user, and that these five things are slowing down the adoption of Linux onto desktop systems in the home and office.

1 - On the whole, users aren’t all that dissatisfied with Windows
This is absolutely true in my experience, and the one thing that most Linux (and Mac) users don't understand. I'm glad this was his first point: There is this collection of nauseating wanna-be pundits online who insist that Windows is a piece of crap, but that hasn't been the case for years. Maybe longer. I recall being an Amiga guy in the early 1990's and despising Microsoft. But once I saw the Windows 95/4.0 beta I realized things were changing and that using Windows, finally, could be a choice and not a requirement. I will say this loud and clear to all Windows bashers: Using Windows isn't horrible. In fact, many of us make a conscious decision to use the best OS on earth, with its unassailable software library and compatibility with services, software, and hardware. And yes, it's a choice.
2 - Too many distros
Absolutely. In fact, there's a version of Linux for every Linux user, if I'm not mistaken. This is the dark side of open source: Too much choice. It sounds silly, but choosing a Linux distro is like choosing a bottle of salad dressing: There are 127 varieties in the average US supermarket, but most people just go with the one they know.
3 - People want certainty that hardware and software will work
See my points above about compatibility. This issue dogs Apple as well, though obviously there are solutions there for technical users.
4 - As far as most people are concerned, the command line has gone the way of the dinosaur
Obviously, he means "consumers" or "individuals" which are most people, and by extension, "most people who use computers." What's interesting is that the command line is actually making a comeback at Microsoft, though those efforts will be seen solely by system administrators: Windows Server 2008 includes two command line environments (one of which is the object-oriented, .NET-based Power Shell), major new command line tools (like servermanagercmd.exe), and, going forward, all Microsoft management tools will be built for Power Shell first: GUI-based tools will be built off of the command line stuff. That's UNIX, folks (and, by extension, Linux). Interesting.
5 - Linux is still too geeky
Yep. Ultimately, however, I'd argue that Linux is "too limited," at least on the desktop, and that's why it's flailing with consumers.

I'll take this a step further. While Linux will always have a role in the server market, even that role will be diminished over time as Windows Server gets better and better. In fact, I'm curious how the Linux community will do anything but lose share to Windows Server going forward, duplicating the situation we see on the desktop. It seems inevitable to me, given how much Windows Server is improving.

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[ Posted at 9:21 AM | Permalink ]

 

Paul vs. Dell, 2007 Edition

Nexus readers may recall my horrific experience trying to buy a Dell PC last year (here and here). Dell, at the time, tried to make things right, which I appreciate, but I ultimately went with an HP, which, incidentally, has been rock solid. Flash forward to this week: I've been shopping around for a low-end PC that I can use as a Windows Home Server. I've been testing the beta, and while I did requisition one of my old servers (and literally a server, albeit a Dell PC tower-based box) for the recent CTP release, it's getting old and buggy (it won't reboot without you going into the BIOS every time, for example) and I thought a modern, if low-end, PC would do the trick. Besides, with 750 GB drives available now, two internal drives would be enough, so I could go for something reasonably small. And there's always external storage, something WHS deals with quite well. I set an upper limit of $500 to see what was possible.

Ultimately, it came down to Dell and HP again. I won't bore you with the details this time, as it's just a server that's literally going to sit, headless, down in the unfinished part of my cellar next to my wife's stockpile of extra paper towels and bottled water. As with last year's competition, the Dell was cheaper than the HP. And while I wasn't too happy with my Dell experience last year, I am a long-time Dell fan and I've been watching them try to right the reeling ship down in Austin. What the heck, I gave it shot.

Yesterday, I ordered a Dimension E521 tower PC with an AMD Sempron 3400+ CPU, 1 GB of RAM, a 160 GB hard drive, and a combo drive. No biggie. Even with taxes and shipping, the whole thing came to well under $500.

Here's where things go better than they did last year. This morning, I woke up, and checked my email. The order has shipped. That puppy is already on its way to my house. So I guess we'll see if it's any good. (My guess is it will be just fine.) But already, I'm reminded of the Dell I was used to dealing with over the years. This is how ordering from Dell used to be, and should be. Maybe something positive is finally happening over there.

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[ Posted at 9:16 AM | Permalink ]

 



 

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